The service we deliver to clients is a combination of the best Internet technologies, the best Internet technicians and our commitment to service. At the heart of this approach is our belief that our clients are buying the best hosting service, so everything we do aims to fulfil this promise.
It’s a personal commitment. An important part of this commitment is honestly to recognise that if something within our control does go wrong, we will work quickly to put it right. When work we do is chargeable, we will tell you and if possible estimate the cost.
Service Availability in November:
Stats from Sensu
Satisfaction Rating in November:
Stats from Zendesk
Attacks Blocked in November:
Stats from OSSEC
Why choose HA247?
Security & Safety
HA247 is ISO27001 registered and UK based. We use ISO27001 registered UK datacenter. Our service includes multiple layers of server monitoring, and host-based intrusion detection and prevention systems are standard.
HA247 technicians are the best in the UK, and our Clients have direct access to them through our fully managed service. A DevOps resource when required ensures that development and hosting are on the same page.
We provide the infrastructure the client requires, so we will scale into what they need as they grow.
By utilising Infrastructure-as-Code we can ensure known working configuration is enforced on servers whilst reducing manual changes.
We offer the best highly reliable and high capacity network services, using the highest standard technologies. These are carefully monitored in a multi-tier environment to ensure the best stability, security, speed and uptime.
Help at the End of a Phone
Our monitoring alerts us to server performance issues and duty engineers are on call to restore the hosting systems we control. We operate a management ticketing system but our clients can ring us and speak to an experienced technician. If we are asked for help beyond our core responsibilities, and if work is likely to attract a charge, we will let the client know so they can decide if they want us to work on the issue.
True High Availability
This technology is an insurance against hardware failure. Automated failover from the clients dedicated server to a replication server ensures downtime measured in seconds, and no data loss.
In addition to data replicating in real-time, we back up daily to a geographically separate datacenter and keep the data for thirty days by default. Longer periods are available at a small charge. We use secure backup algorithms and do not over-write the previous day’s data. If you need help to restore files our technicians are available to advise or assist.
The Management Team
With a background in media and marketing. He owned a successful Marketing business for 20 years, before selling in 2008. Believes in a focus on end user benefit, targeted product development and service. Esmond believes that the client is the most important person in any business.
Technologically energetic and with an eye on keeping things simple, where possible, in a complex world. Nick believes good service simply means avoiding headaches for clients. He has carried forward this belief through our entire range of hosting solutions. Nick will help you to solve the impossible.
His background is in marketing and as an IT business entrepreneur. Co-founded a successful IT security company which was sold, before bringing his marketing and business development skills to several specialist IT companies. Brings strategic-thinking and the capability to understand what businesses actually need from Internet technology.
Find out why our customers believe we’re the best choice for web hosting. CALL 01904 500272.
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“HA247 offer a reliable and professional service. We have been very pleased with their hosting services for the past two years and will continue to use them for the foreseeable future. We are very satisfied customers.”
“Your servers are faster than my servers. I happen to know that my servers cost more money. You clearly have some kind of secret sauce in there because we moved our main website this evening, and geez is it fast.”
“HA247 have turned hosting on its head, for them it’s not about ramping up the numbers it’s about customer service and attention to detail. It’s about being approachable and never too busy to help. In short they are doing business as it should be done.”
HA247 have been instrumental in getting our ecommerce clients safely and securely hosted at excellent monthly rates. The support given by Nick and his team whether during initial setup, adding SSL, or getting to the bottom of any hiccups our sites might encounter, has been second to none
“We’ve worked with HA247 now for around 18 months on many client projects. Their ability to talk like human beings and cut through the jargon especially appeals to etailPR’s own objectives. Their focus on our requirements was instrumental in building the strong relationship we have today. We love that we can ring up, talk to a real person and know that they will give a considered view from their technical standpoint.”
Having dealt with various Hosting companies over the past 15 years I can only say I wish I’d met HA247 years ago. They understand our business, understand hosting and are quick to respond to tech support and with suggestions that make our life easier. I have no hesitation in recommending them.
“Switching to HA247 has been one of the best choices we’ve made as a development agency. The team are great at responding to our answers in just the right level of detail, and it’s refreshing to not have to deal with patronising comments, lies with fake jargon thrown in, and ‘have you tried reloading your browser?’. The server ‘just works’, and any issues are resolved urgently, sometimes even before we spot them. Our third-party monitoring service reports 100% uptime since we got our HA247 server. Not 99%. Not 99.999%. 100%.”
“Here at Chi Chi London our Internet presence is critical to our ecommerce business. Our High Availability hosting through HA247 combines high-end technology with very experienced Internet technicians.
The HA247 team understands how my marketing impacts on the servers, and they are always available to talk. Their scalable hosting system just works.”
“My old unmanaged dedicated server hosted by a “cheap-as-chips” French company was down when the team at HA247 came to the rescue. Nick is a genius. I had hit a brick wall trying to fix the issues when Nick was able to diagnose and restore my server within minutes. Since migrating to HA247 my uptime has increased from 98% to an astounding 100%. Myself and my clients could not be happier. I have no hesitation in recommending HA247.”
Working in association with the HA247 team has been a pleasure. They embrace every challenge that faces them and their service is second to none. The team
display an enthusiasm that is refreshing in today’s business climate and nothing is too much trouble. Technically they are at the top of their game for sure!
“I’ve used many hosting companies. You get what you pay for! HA247 is, by far and away, the best hosting partner we’ve ever had. Firstly, HA247 actually listened to our initial requirements. They asked all the right questions to further understand our needs and have been instrumental to the evolution of our online infrastructure. Their experience and expertise is delivered with friendly enthusiasm. It makes working with them an absolute pleasure. We’re really looking forward to what the future holds with these top notch chaps contributing as an extension to our own team.”