HA247: Secure Managed Hosting

 For the best in Secure Managed Hosting, call: 01904 500 272

Call now on: 01904 500 272

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Different, better.
So let’s talk about you.

Different, better. So let’s talk about you.

Yes, we’re good at what we do, but Clients love us because we actually give a damn. We’re there for them; to talk, advise and help if it’s needed, when it's needed.

Your plans are our plans.

This is what Clients want from their hosting partner: a relationship, and this is why everything we do is designed to deliver consistently high standards of service.

Welcome to transparency, and competent people who help.

HA247 Technical Director Nick Fox (right) at the Open Source Summit, Prague, October 2017. Photo courtesy the Linux Foundation.

What you’ll get from HA247

  • Consultation, dialogue, advice, understanding

    We always said hosting needed to change. It should be closely integrated with the development process, and we’ve led the way.

    Each HA247 Client relationship is consultative from the start. This way we advise on the best hosting solutions, recognising that the goal posts often move, and planning ahead. When our developer Client wins a new project with different demands, whether in the development cycle or in the hosting required, we are there. When new development or hosting technologies become available presenting new opportunities and methodologies, we are there. HA247, plus our Client, equals the team.

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  • High-end technical know-how

    The team has technical strength in depth, so we can advise on solutions which are right for today, with one eye on the solutions of tomorrow. Internet technology and regulation, both for developers and hosting providers, is changing at a ferocious pace. This needn’t be a stress point for our Clients, as we review available technology and regulation such as GDPR, move towards it and adopt it as and where appropriate.

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  • The phone answered. The ticket owned

    The telephone is probably the most important piece of hardware in the whole HA247 service. It is in the front line of our service because it enables Clients to reach the technical heart of the organisation quickly, if and when they need to talk to a specialist. Clients can email and online chat, and also have access to our Zendesk ticketing system. But the phone means they can talk about what they need, or what is bothering them, and the ticket becomes just good housekeeping.

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  • Simple charging: kit + service = cost

    When we quote for a hosting service, the quotation will simply comprise a charge for the equipment required, plus the charge for us to deliver our services. When we are providing advice and consultancy services without server equipment, the quotation will only be for services. The same simple rule applies to our invoices. We outline what the Client has bought that month, and we show the charge. We do not complicate the issue with showing discounted services, or what we are not charging for.

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  • A shared sense of urgency

    We understand our Clients put a lot of faith in us. It’s well founded, because we do take great care to deliver a top quality service involving a lot of interwoven, complex technologies. But we are not complacent. When something looks like it’s gone wrong, we won’t just say: “there’s nothing wrong with the server, so it’s not our issue...”. We work hard to get to the bottom of it, and help to put it right where we can.

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  • The right hosting solution, delivered

    Most of our hosting solutions are based on one of our three core configurations: secure managed HA server, secure dedicated server with control panel, or the HA247 secure private cloud. Security has always been paramount at HA247, and these high standards apply to each configuration as well as the backup servers which are in a separate datacenter. When a Client decides to move to HA247 we can handle the entire migration process, or supply just the help that’s required.

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How to start the relationship: the 8 point plan

1 We talk with you about what you need; today and looking forwards.
2 If possible, we’ll meet up.
3 We discuss the technical options, budget and timeframe.
4 We agree a suitable service and server package.
5 We set a start date and send you a contract.
6 If you need a Dev server too, we’ll set it up for you.
7 We follow the agreed migration road map.
8 We take charge of your project, and host it like it should be hosted.

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The 3 ingredients in the relationship

The best relationships are based on communication, respect, and let’s not forget empathy. And these three things underpin all our Client relationships.

  • Communication

    Listening, then discussing the server solutions, understanding what must be, and what needs to be flexible.

  • Respect

    The Client soon recognises that our recommendations are based upon industry-leading thinking and experience.

  • Empathy

    Bit of a funny one, but ask our Clients, and you will sense something beyond a business relationship, a warmth that comes from trust.

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Find out how we help. CALL 01904 500272.

Or fill out the fields below and we will call you back.

  • Graham Cox

    “HA247 offer a reliable and professional service. We have been very pleased with their hosting services for the past two years and will continue to use them for the foreseeable future. We are very satisfied customers.”

    Graham Cox, Osiris Educational Limited

    www.osiriseducational.co.uk

  • Gio Najar

    “Here at Chi Chi London our Internet presence is critical to our ecommerce business. Our High Availability hosting through HA247 combines high-end technology with very experienced Internet technicians.
    The HA247 team understands how my marketing impacts on the servers, and they are always available to talk. Their scalable hosting system just works.”

    Gio Najar, Director, Chi Chi London

    www.chichiclothing.com

  • Dan Grant

    “HA247 have turned hosting on its head, for them it’s not about ramping up the numbers it’s about customer service and attention to detail. It’s about being approachable and never too busy to help. In short they are doing business as it should be done.”

    Dan Grant, Not Only But Also

    www.notonlybutalso.net

  • Ben Morrison

    “We’ve worked with HA247 now for around 18 months on many client projects. Their ability to talk like human beings and cut through the jargon especially appeals to etailPR’s own objectives. Their focus on our requirements was instrumental in building the strong relationship we have today. We love that we can ring up, talk to a real person and know that they will give a considered view from their technical standpoint.”

    Ben Morrison, Etail PR

    www.etailpr.com

  • Geoff Willings

    “I’ve used many hosting companies. You get what you pay for! HA247 is, by far and away, the best hosting partner we’ve ever had. Firstly, HA247 actually listened to our initial requirements. They asked all the right questions to further understand our needs and have been instrumental to the evolution of our online infrastructure. Their experience and expertise is delivered with friendly enthusiasm. It makes working with them an absolute pleasure. We’re really looking forward to what the future holds with these top notch chaps contributing as an extension to our own team.”

     Geoff Willings, Azexis

    www.azexis.com & www.evance.it

  • Jason Wheeler

    HA247 have been instrumental in getting our ecommerce clients safely and securely hosted at excellent monthly rates. The support given by Nick and his team whether during initial setup, adding SSL, or getting to the bottom of any hiccups our sites might encounter, has been second to none

    Jason Wheeler, Fashion Nexus Ltd

    www.fashionnexus.co.uk

  • Tom Calpin

    “Switching to HA247 has been one of the best choices we’ve made as a development agency. The team are great at responding to our answers in just the right level of detail, and it’s refreshing to not have to deal with patronising comments, lies with fake jargon thrown in, and ‘have you tried reloading your browser?’. The server ‘just works’, and any issues are resolved urgently, sometimes even before we spot them. Our third-party monitoring service reports 100% uptime since we got our HA247 server. Not 99%. Not 99.999%. 100%.”

    Tom Calpin, Easy-Web-Sites

    www.easy-web-sites.co.uk

  • David Bates

    Working in association with the HA247 team has been a pleasure. They embrace every challenge that faces them and their service is second to none. The team
    display an enthusiasm that is refreshing in today’s business climate and nothing is too much trouble. Technically they are at the top of their game for sure!

    David Bates, Creative World Ltd

    www.creativeworld.co.uk

  • Chris Skitch

    “My old unmanaged dedicated server hosted by a “cheap-as-chips” French company was down when the team at HA247 came to the rescue. Nick is a genius. I had hit a brick wall trying to fix the issues when Nick was able to diagnose and restore my server within minutes. Since migrating to HA247 my uptime has increased from 98% to an astounding 100%. Myself and my clients could not be happier. I have no hesitation in recommending HA247.”

    Chris Skitch, Didgeroo

    www.didgeroo.com

  • Nigel Wilkinson

    Having dealt with various Hosting companies over the past 15 years I can only say I wish I’d met HA247 years ago. They understand our business, understand hosting and are quick to respond to tech support and with suggestions that make our life easier. I have no hesitation in recommending them.

    Nigel Wilkinson, WNW Digital Ltd

    www.wnwdigital.co.uk

  • Steven Wright

    “Your servers are faster than my servers. I happen to know that my servers cost more money. You clearly have some kind of secret sauce in there because we moved our main website this evening, and geez is it fast.”

    Steven Wright, Wright CCS

    www.wrightccs.com